Return Policy
Customer satisfaction is important to us. Due to the nature of perfumes and personal care products, returns are accepted only under certain conditions.
Eligible Return Cases
Returns are accepted only if:
- The product received is damaged
- The wrong product was delivered
- The product packaging is tampered with during delivery
Return Request Time
Customers must report issues within 48 hours of delivery by contacting our support team with:
- Order ID
- Product photos/videos
- Description of the issue
Non-Returnable Products
We do not accept returns for:
- Opened or used products
- Products damaged after delivery
- Fragrance preference or change of mind
Refund Process
- Approved refunds are processed within 5–10 business days.
- Refunds are credited to the original payment method.
Replacement Policy
Depending on product availability, a replacement may be offered instead of a refund.
Contact Information
Business Name: Elegant Fragrance
Email: elegantfragrance.10@gmail.com
Phone: +91 7524951361
Address: Near Oceana Grand, Kursi Road, Lucknow, Uttar Pradesh, India
For any questions regarding orders, refunds, cancellations, shipping, or privacy concerns, customers may contact us using the details provided above.